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From cane paddocks to coast lines and the suburbs in between, Cairns has been home for the past 27 years.
Born in Mackay to hard working parents, I am the youngest of two. We moved to Cairns when I was just three years old to be closer to family and for my Dad to pursue his dream of becoming a cane farmer.
My career in Insurance began in 2009, shortly after graduating year 12. I started in an administration role where I fell in love with getting to know people and providing the highest level of customer service. Over the past 12 years I have worked in various roles as an Insurance Broker. I hold a Diploma of Financial Services (Insurance Broking) and was awarded young professional of the year in 2017. I have gained invaluable knowledge of the unique insurance market in Far North Queensland and have made many wonderful connections along the way – colleagues, clients, insurer’s, assessors, and lifelong friends.
I am delighted to have joined the amazing team at Astute, and I look forward to getting to know you all and building on these connections in my next role as General Insurance Office Manager. I will work closely with our team to ensure we are providing the highest level of service. We hope to take the fuss and fear out of what can sometimes be a very daunting and confusing industry.
I’m a family girl at heart who outside of work, enjoys soaking up all of the goodness that this region has to offer – camping, water skiing, hiking, swimming in the ocean and entertaining with friends in our home.
After having issues with another broker and losing a settlement, we were recommended by solicitor. After speaking with Billie she was honest and open about my options. The entire process was dealt with promptly and efficiently with minimal to no stress.
I found the whole experience easy & everyone there were so lovely n friendly & also available any time to answer any questions we had.
I was very impressed with the quality of service and support. Jasmin really went beyond to ensure my equipment loan went as smooth and quickly as possible which took a great deal of stress out of setting up my new business. I would highly recommend Astute’s EF team Donnie, Morene and Jasmin for any car or equipment loans.
Myself and my partner Patrick are currently in the final stages of the settlement of our first home and as you can imagine it can be a very stressful and difficult time for any new potential home owner. Add to the fact that we are only in our early 20’s, both working full time jobs and both studying full time as well as trying to save to be financially ready to own our own home.
When we were financially ready to go ahead with the first loan process (through a bank, independently) we were absolutely disheartened as we were knocked back and told that we could not get a home loan. As you could imagine two young people scrapping every cent together for a year and to be told no made us feel as if all the hard work we had strived for was for nothing. I then approached my dad asking him what we should do next. He took me to a lady that he had dealt with when he brought his house through commonwealth that had now opened an Astute office.
When Billie welcomed us warmly into her store it felt as if all the stress, worry and confusion were lifted off our shoulders as she went through all the different options that she would try for us in successfully getting a loan for our first house. She really did connect with us through her friendly personality and strived to do the very best for us (not many companies are like that these days). Even after that first initial meeting and the ones that followed she was so caring and supporting throughout the whole process. I don’t think we would have been capable of going through with getting a house loan without Billie helping us. With every silly little question (there were a lot of them) Billie would always respond straight away and would always make us feel that we were a priority to her and in the world we live in, that isn’t always the case. Billie was also always happy to help us out if we were unsure of anything else during the long process and would always say to us to just give her a ring if there was anything else we needed. As clients of Billies we just wanted to pass on to you how much gratitude we have for the support and care she has given us. We are more than impressed with Billie and hope she receives this feedback and that she continues to do the amazing job she already does. From the bottom of our hearts Billie we thank you so much for the continued support. As well as your lovely other staff that have been fantastic to deal with – Seto, Phoebe & Becky!
Thank you for having such a hardworking, fun loving team John. We really appreciated all that you have done, Thank you
Being newbies to town & the housing market, it was reassuring to have the guidance of Liam from Astute. We felt like one of his family by the extent of his efforts. His honesty, calming persona, knowledge & ability to explain the scary & unknown house buying process in our ‘speak’ was invaluable. Not to mention the fantastic custom home loan we have secured. I would highly recommend, and already have recommended, his services. Thank you again Liam and the Astute Team.
Morene Rumble helped my partner and I get our finances in order with a personal loan to start saving for a house. I would highly recommend Morene to everyone, she’s very easy to talk to, friendly and makes you feel very comfortable with any situation.
We were recommended from friends to see Fei Chan to discuss buying investment property. He was very polite, friendly, sincere and honest. But most importantly, he has made it clearer for us on how to build our property portfolio for a better future. For that, I too highly recommend his service to others.
First time we have used a mortgage broker and we will both recommend Billie.
All the staff at Astute are very professional and genuinely interested in making it easy – would be great to get this service everywhere I go 🙂
I give them two thumbs up! I always feel comfortable visiting the office because I know I’m in good hands!